Yes. We can provide dimensional inspection reports, material certificates, and surface finish reports as required.

We take full responsibility for any non-conforming parts due to our fault. We will remake or refund accordingly.

At YP-MFG, we take customer satisfaction seriously. If you have any issues with your order, here’s how we handle complaints:

1. Contact Us Immediately
   Please email or call our sales representative within 7 days of receiving the goods. Provide clear details, including:

   • Order number

   • Photos or videos of the issue

   • Description of the problem (e.g. dimension error, surface defect, missing items)

2. Quick Response
   Our team will respond within 24 hours and launch an internal investigation with our production and QC departments.

3. Solution Proposal
   Once confirmed, we will provide a solution, which may include:

   • Free rework or remake

   • Partial or full refund

   • Discount for future orders

   • Return shipping arrangements (if necessary)

4. Follow-Up & Prevention
   We record all issues and take corrective action to prevent recurrence. Your feedback helps us improve continuously.

We stand behind our quality and will ensure that any mistake is handled promptly, professionally, and fairly.